Returns
Please note that grocery items, including all food, beverages, and health supplements, are non-returnable.
If you are unsatisfied with your other products for any reason, you have 30 days from the delivery date to request a return and refund. You may return eligible products purchased from Chicken Pieces under the following conditions:
- To initiate a return, request authorization within 30 days of delivery by contacting us at hello@chickenpieces.ca or calling 403-690-1089 to receive a Return Merchandise Authorization (RMA).
- The RMA number must accompany the returned product.
- Once you receive an RMA, please ship the product and email us with the RMA and tracking number to help us track your return.
All returned products must be in good physical condition (not broken or damaged) and include all accessories originally provided with your purchase. Sale items are final and cannot be returned.
Additional Terms and Conditions:
- Shipping, handling charges, gift wrap fees, and taxes (e.g., state, customs, or VAT) are non-refundable.
- Customers are responsible for return shipping costs and assume all risk of loss or damage during transit back to Chicken Pieces.
- If a product is returned without proper authorization or is missing accessories, we reserve the right to refuse the return or apply a 30% restocking fee or charge for the retail value of the missing components, whichever is higher.
- If a returned product is found to be in good condition after inspection, a 30% restocking fee will apply to cover labor and repackaging costs.
Non-returnable Items:
- Grocery items, including all food and beverages
- Health supplements
- Gift cards
- Downloadable software
- Health and personal care items
Proof of purchase is required for all returns. Do not send products back to the manufacturer.
Partial Refunds (if applicable):
Partial refunds may be granted in certain situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, or records
- Items not in original condition, damaged, or missing parts due to reasons outside our control
- Items returned more than 30 days after delivery
Best By Date/Use By Policy:
Our shelf-stable food and beverage products are intended for commercial use and typically ship 1-3 months before their best-by date. Frozen and refrigerated products should have at least 4 days of shelf life remaining at the time of delivery. Bulk products are designed for commercial use and may come with a closer best-before date than you might expect for individual use, but they remain suitable for consumption beyond that date.
Refunds (if applicable):
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, the refund will be processed and applied to your original payment method within 5-10 business days.
Late or Missing Refunds:
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card company as there may be processing delays.
- Reach out to your bank, as processing times vary.
If you've done all of this and still haven’t received your refund, please contact us at hello@chickenpieces.ca.
Sale Items:
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges (if applicable):
We replace items only if they are defective or damaged. For exchanges, please email us at hello@chickenpieces.ca for further instructions. Exchanges are not accepted beyond 30 days from the delivery date.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.
Customer Support:
- Email: hello@chickenpieces.ca
- Phone: 403-690-1089
- Calgary, Alberta, Canada